Return and Refund Policy
Returns or Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For Kuwait Orders: Exchanges are done for free up to 1 exchange. A delivery fee of KD 2 will be charged for the second exchange onwards.
For International Orders: Exchanges via shipping are chargeable for all orders. Our Sales representative will inform you of the shipping to and fro charges.
Undeliverable Packages
In the event that a package cannot be successfully delivered to the customer despite multiple attempts made by our shipping company, the following policy applies:
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Return to Sender: The undeliverable package will be returned to our facility.
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Refund Processing: A refund will be initiated for the customer. However, the refund amount will be subject to deductions, which may include:
a. Shipping Fees: The initial shipping charges incurred for sending the package and returning it back to us.
b. Customs Fees: Any customs or import fees associated with the shipment.
Please note that the final refunded amount will be the original purchase price minus these deductions. We strive to ensure that all customers have a satisfactory shopping experience and encourage open communication if there are any concerns or inquiries regarding this policy.
Several types of goods are exempt from being returned. Products like protective masks, Tubular, toe separators and socks cannot be returned for hygienic purposes.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For Kuwait Orders: Pick up of a Returned product is chargeable for KD 2, if the total invoice after the return is less than KD 20. This amount will be deducted from your refund value.
For International Orders: Shipping for Return of a product is chargeable if our company handles the shipping. This amount will be deducted from your refund value.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@prosportskw.com.
Sale items
Our regular priced items and sale items can be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@barefoot.com.kw and send your item to: Barefoot, Commercial Area 9, Block 4, Showroom 1, 13065 Kuwait, Kuwait.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Barefoot, Commercial Area 9, Block 4, Showroom 1, 13065 Kuwait, Kuwait
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.